At this moment of worldwide ambiguity, we’d like to remind you the safety and well-being of our guest and staff is our utmost priority.
A few weeks ago, after careful consideration, we had announced we would be closing temporarily all our properties including Marina Fiesta Resort & Spa, Hacienda Encantada Resort & Residences and Vista Encantada Spa Resort & Residences through April and opening beginning of May. However, following the recent announcement by the federal government of the extended quarantine period and recommendations from key health organizations, our properties will be closed through May. Our tentative opening date is Saturday, May 30. We will continue to monitor the situation and will provide more updates as the situation progresses.
For our guests who have existing reservations at any of our properties, our team will work with you to reschedule or cancel your reservations. We remain committed to offering you flexible booking options with out “Worry-Free Travel” policy, allowing free cancellations up to 24 hours before your arrival. A reminder that rescheduled trips will be honored at the original rate at the time of booking.
While this is not an easy decision, we will be taking this time to advance remodeling projects and enhance our offerings so your next vacation with us surpasses your expectations.
We appreciate your patience and cooperation and always thank you for entrusting Mexico Grand Hotels.
We look forward to welcoming you soon.