Dear Family,

 

We are navigating through unprecedented times together. In a very difficult period for all of us, the safety, health and well-being of our customers and employees remains our top priority. We continue to monitor all recent global and national news updates regarding COVID-19 very closely, as well as guidance from the World Health Organization (WHO) and state and local health officials.

 

Effective today, as a preventive measure and according to the emergency health declaration issued recently in Mexico, we have proceeded to temporarily pause operations during the month of April 2020, at all our Resorts in Los Cabos; Marina Fiesta Resort & Spa, Hacienda Encantada Resort & Residences, El Encanto Alll Inclusive Resort, Vista Encantada Spa Resort & Residences and The Residences at Hacienda Encantada. We will be back and reloaded and fully re-activating operations on May 2nd, 2020.

Our founder´s top priority is to keep the safety and well-being of our family members; guests, residents and staff, so we are taking measures to assure none of our staff members are going to be impacted financially during the resort and residence closures.

For those who have existing reservations during April 2020, we understand your travel plans will be affected, but we want to let you know we are here with you, committed to assist you, doing all that we can to reschedule or cancel your reservation with no penalty fee. Our Customer service specialists are available at our 800 number from 9:00 AM to 7:00 PM. or you can send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

We thank you for all your support and loyalty and please #stayhome #staysafe #staystrong

It´s not a good bye, it´s a see you back in May!

 

 

With Love,
Mexico Grand Hotels